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CRMUG Summit 2013 Tampa
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Monday
, October 21
CC-TBA
8:00am •
Pre-Conference Training: Installing CRM 2011 from Start to Finish
8:00am •
Pre-Conference Training: Training and Beyond: Successful User Adoption for CRM
8:00am •
Pre-Conference Training: Help! I Don't Think I Have Optimal CRM Performance
1:00pm •
Pre-Conference Training: Administration for the New Administrator
1:00pm •
Pre-Conference Training: Building CRM Workflows in the Real World
1:00pm •
Pre-Conference Training: Microsoft Dynamics CRM 2011 and SharePoint Integration Deep Dive
1:00pm •
Pre-Conference Training: Marketing with Dynamics CRM 2011 - Best Practices
Tuesday
, October 22
=$J$110
11:15am •
2-4-1: CRM Application & SQL Server Maintenance and Optimization
CC-West Hall
5:00pm •
Expo Welcome Reception
MW-12
2:45pm •
Dynamics CRM Data Quality Diagnosis: Drive Improved Business Results with High Quality Data
MW-13
10:00am •
Microsoft Dynamics CRMUG Conduit: Content Management
11:15am •
Microsoft Dynamics CRMUG Conduit: Sales Performance Management
1:30pm •
Microsoft Dynamics CRMUG Conduit: Native Applications on Tablets for Salespeople
2:45pm •
Heating Up the Lead-to-Close Process
4:15pm •
Microsoft Dynamics CRMUG Conduit: Case Management Enhancements - Entitlements and SLAs
MW-Salon A
10:00am •
Making Your CRM Case & Designing Your Process
11:15am •
User Adoption: Data Integrity
1:30pm •
Managing your Prospects to 'Closed Won' in Dynamics CRM
2:45pm •
Microsoft Dynamics CRM for Manufacturers
4:15pm •
CRM Reporting 101: Analytics Out of the Box for the Business User
MW-Salon B
10:00am •
The Marketing User - Features at Your Fingertips
11:15am •
CRM Gamification: The New Paradigm for Achieving End User Engagement Painlessly
1:30pm •
CRM 2013 is on Target with Marketing Pilot & Netbreeze
2:45pm •
50 Tips in 50 Minutes
4:15pm •
User Adoption: Leveraging Service in CRM
MW-Salon C
10:00am •
Business User Empowered: Getting to Know Advanced Find
1:30pm •
CRM Confession: Complex Order Capture and Processing in the Field with CRM 2011
2:45pm •
Leveraging a Customer/Dealer Portal for On-Demand Quotes and Orders
4:15pm •
CRM Confession: CRM for Manufacturing - Beyond Sales Force Automation
MW-Salon D
10:00am •
Upgrade Considerations & Key Platform Enhancements in Microsoft Dynamics CRM 2013
11:15am •
Mobility Options in Microsoft Dynamics CRM 2013
1:30pm •
CRM Governance & Your Role as the Quarterback
2:45pm •
UWGE - Users Want a Great Experience
4:15pm •
Back to the Drawing Board - Translating Existing Business Processes into High-Value Workflows
MW-Salon G
10:00am •
The Web Client UX Enhancements and BPM with Microsoft Dynamics CRM 2013
11:15am •
Complete Solutions with Microsoft Dynamics CRM, Yammer and Netbreeze
1:30pm •
The Admin's Guide to Rollups and Rollouts
2:45pm •
What Marketing and Sales Enablement Pros Really Care About in a CRM
4:15pm •
Implementing & Administering Social CRM in Your Deployment
MW-Salon H
10:00am •
CRM Reporting 201: C-Level Visibility with Dynamics CRM Dashboards
11:15am •
Managing Microsoft Dynamics CRM & Office 365 Environments
1:30pm •
CRM Magic with Data Migration & Integration
2:45pm •
Drive the Bottom Line: Empowering Business Users with Direct Access to Customer Data Integration
4:15pm •
ADFS and Single Sign-On for Dynamics CRM
MW-Salon I
10:00am •
Getting Started for Developers - The SDK
11:15am •
Techie Talk: Upgrading Complex Systems
1:30pm •
T.I.P. the CRM Outlook Client in Your Favor
2:45pm •
The Power of Marketing Automation—From Idea to Execution
4:15pm •
Techie Talk: Performance & Optimization Panel
MW-Salon J
1:30pm •
Techie Talk: Change Management & Application Lifecycle Management
2:45pm •
Successful Deployments of Electronic Signatures
4:15pm •
ALM Automation & Development in Microsoft Dynamics CRM
MW-Salons E&F
7:00am •
Breakfast: Your Daily Kick-Start
8:00am •
Orion Has Arrived! - 'Dynamics CRM 2013'
12:15pm •
Networking Lunch (CRMUG)
Wednesday
, October 23
CC-Ballroom A-D
7:00am •
Breakfast: Your Daily Kick-Start
8:00am •
Opening General Session with Keynote Tony Dungy
CC-West Hall
12:00pm •
Lunch and Expo
2:00pm •
Expo Open (By Appointment Only)
6:00pm •
Expo Reception
MW-12
10:00am •
Mobility Options in Dynamics CRM 2013 (REPEAT)
11:15am •
Business Intelligence – Why Now is Not the Time to Build It
MW-13
10:00am •
Microsoft Dynamics CRMUG Conduit: Improvements on end-to-end Online Service Experience
11:15am •
Making CRM Sexy Again: Rekindle CRM Adoption and Enhance Revenue Performance with InsideView CRM Intelligence™
2:15pm •
Microsoft Dynamics CRMUG Conduit: Sales Performance Management (repeat)
3:45pm •
Microsoft Dynamics CRMUG Conduit: Content Management (repeat)
5:00pm •
Microsoft Dynamics CRMUG Conduit: Native Applications on Tablets for Salespeople (repeat)
MW-Salon A
10:00am •
What Can I Do With Social CRM?
11:15am •
Are You Easy to Buy From? Using Microsoft Dynamics CRM to Support Channel Sales in Manufacturing
2:15pm •
User Adoption: The Ubiquitous (Mobility) CRM Discussion
3:45pm •
User Adoption: Using Goal Management for Adoption Success
5:00pm •
CRM Reporting 101: Transform your CRM Information into Intelligent Action
MW-Salon B
10:00am •
User Adoption: Enterprise CRM Deployments
11:15am •
Uncovering Your CRM Mobility Options
2:15pm •
User Adoption: Adoption using Change Management
3:45pm •
CRM 2013 is on Target with Marketing Pilot & Netbreeze (repeat)
5:00pm •
User Adoption: Making Progress with Social CRM
MW-Salon C
10:00am •
CRM Confession: Adapting Microsoft Dynamics CRM for Higher Education
11:15am •
Manage Complex Quotes and Orders with a Product Configurator
2:15pm •
CRM Confession: What CAN'T CRM do ?
3:45pm •
CRM Confession: Killer Non-Profit CRM Strategies
5:00pm •
Enhance Your Leadership Effectiveness through Adjusting Your Influencing Style
MW-Salon D
10:00am •
Using the Dynamics Connector v3.0 for Microsoft Dynamics CRM
11:15am •
Mobilize your workforce—Resco Mobile CRM
2:15pm •
CRM Security - 30 Tips and Tricks in 60 Minutes
3:45pm •
Getting Intimate with CRM Workflows
5:00pm •
Keeping Your Customer's Data Safe
MW-Salon G
10:00am •
Managing Your CRM Online Resources
11:15am •
Build Engaged Customer Communities Using Dynamics CRM & Adxstudio Portals
2:15pm •
Becoming a Proficient CRM Administrator: Manage, Maintain, and Extend CRM
5:00pm •
Managing CRM in the Real World
MW-Salon H
10:00am •
Ask the MVPs - System Administrative Edition
11:15am •
10 Ideas for Using MSCRM and Marketing Automation to Drive Revenue
2:15pm •
Don't Take a Performance Hit: Building a Reporting Database for CRM On-Premise and CRM Online
3:45pm •
'You Stay Classy' & Keep it Tidy CRM Administrators
5:00pm •
Administrative All-Star: So You Wanna Be a CRM Superstar?
MW-Salon I
10:00am •
CRM Reporting 301: Going Deep with SSRS Report Writer
11:15am •
PSA for Microsoft Dynamics CRM 2013
2:15pm •
Techie Talk: Workflow Activities Panel
3:45pm •
Feeling the Integrated Love of SharePoint & CRM
5:00pm •
T.I.P. the CRM Outlook Client in Your Favor (repeat)
MW-Salon J
10:00am •
Extending CRM: Leveraging Workflows for Developers
11:15am •
Fastpath Gives You Insights on your CRM Data that Would Make the NSA Jealous
2:15pm •
The Microsoft Dynamics CRM 2011 Developer 'DevFest 2013'
3:45pm •
Solution Management in Microsoft Dynamics CRM
5:00pm •
Ask the MVPs - Developer Edition
Thursday
, October 24
CC-West Hall
10:15am •
Expo
MW-05
1:15pm •
Is Your Company Overdosing on BI?
MW-13
8:00am •
Microsoft Dynamics CRMUG Conduit: Marketing Pilot
9:15am •
Microsoft Dynamics CRMUG Conduit: Automatic Case Creation from Email and Case Routing Rules
1:15pm •
Microsoft Dynamics CRMUG Conduit: Improvements on end-to-end Online Service Experience (Repeat)
MW-Salon A
8:00am •
CRM Gamification: The New Paradigm for Achieving End User Engagement Painlessly (repeat)
9:15am •
How Full Is Your Bucket - Strategies for Happier Employees
1:15pm •
The Customer Rules: Essential Rules for Delivering Sensational Service
MW-Salon B
8:00am •
User Adoption: Training Best Practices
9:15am •
User Adoption: Small Business CRM Deployments
1:15pm •
User Adoption: Dynamics CRM - Myth or Reality?
MW-Salon C
8:00am •
CRM Confession: Slick Processes for Contract Reviews in CRM
9:15am •
CRM Confession: CRM and GIS Creatively Combined to Provide xRM Public Sector Advantage
1:15pm •
User Adoption: Taking Advantage of the Outlook Client
MW-Salon D
8:00am •
CRM Governance & Your Role as the Quarterback (repeat)
9:15am •
CRM Reporting 201: C-Level Visibility with Dynamics CRM Dashboards (repeat)
1:15pm •
Using Connections in Microsoft Dynamics CRM 2011
MW-Salon G
8:00am •
5 Cool Features You Should Be Using in Microsoft Dynamics CRM 2011
9:15am •
The Admin's Guide to Rollups and Rollouts (repeat)
1:15pm •
Running a Successful Mobile Pilot
MW-Salon H
8:00am •
The CRM Superhero’s Secret Utility Belt
9:15am •
Getting More CRM Horsepower - Improving Performance
1:15pm •
Techie Talk: Reporting Panel
MW-Salon I
9:15am •
2-4-1: CRM Application & SQL Server Maintenance and Optimization (repeat)
1:15pm •
Techie Talk: Integration Panel
MW-Salon J
8:00am •
Techie Talk: UI/Form Development Panel
9:15am •
Techie Talk: The Techie 'Tool Box' Panel
MW-Salons E&F
7:00am •
Breakfast: Your Daily Kick-Start
12:15pm •
Networking Lunch (CRMUG)
2:30pm •
Dynamics CRM Roadmap - Vision Keynote
3:45pm •
Feedback Session: Your CRMUG Experience Roundtable
Timezone
CRMUG Summit 2013 Tampa
America/New York
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CRMUG Summit 2013 Tampa
Oct 21
-
24, 2013
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, October 21
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, October 22
Wednesday
, October 23
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, October 24
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=$J$110
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Monday
, October 21
Tuesday
, October 22
Wednesday
, October 23
Thursday
, October 24
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=$J$110
CC-Ballroom A-D
CC-TBA
CC-West Hall
MW-05
MW-12
MW-13
MW-Salon A
MW-Salon B
MW-Salon C
MW-Salon D
MW-Salon G
MW-Salon H
MW-Salon I
MW-Salon J
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