What separates the most effective communicators from their less successful counterparts? The ability to influence others. Influence is the art of getting others to take your lead and adopt an idea, practice or action that you believe is best for them. Effective influencing is about adjusting your influencing style to the preferred style of others. Join this workshop to become more aware of your influencing style, and learn about 10 positive influencing tactics that will help you be a more effective communicator and leader.
As IT functions continue their march toward service-oriented delivery models, the responsibility for data protection is becoming blurred. As evident from recent news stories, there are clear financial and reputational impacts when data is compromised or stolen. Industry and regulatory standards, such as HIPAA and PCI DSS, seek to force service organizations to protect customer data. But, to be successful with protecting the customer data entrusted to your organization, you must go further and integrate a holistic approach into your organization. Join us to understand the current issues, risks, and approaches in this rapidly evolving field.
Interactions between people can affect their outlook, energy, and fortitude. If the interaction is positive, a person's "bucket" will be filled. If the interaction is negative, a person's "bucket" will be diminished. People work most effectively and deal with stresses in life best when their bucket is full. This session will teach strategies for establishing positive relationships at work and in life. Once you learn these strategies, you will not only help those you work with, but you will help yourself as well.
As Executives, we love business intelligence. Performance metrics are like happy pills for us - they trigger endorphins that make us happy when we start crunching and analyzing. But how much focus on business performance is too much? In a recent study of 2,300 companies only 10 were able to grow their net income by 5% each year for 10 years. The best way to achieve high performance today, and improve tomorrow, is by simultaneously concentrating on both performance and organizational health. Join us to hear what these companies are doing right, and how you can get the most from your BI by supplementing it with an organizational health regimen.
Don’t miss this session, based on the book written by Lee Cockerell, former EVP of Walt Disney World. If you have been to Walt Disney World, you know customer service is number one. In this session, we will learn 39 Rules that will keep your customers coming back for more. As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up.
