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Thursday, October 24 • 1:15pm - 2:15pm
The Customer Rules: Essential Rules for Delivering Sensational Service

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Don’t miss this session, based on the book written by Lee Cockerell, former EVP of Walt Disney World. If you have been to Walt Disney World, you know customer service is number one. In this session, we will learn 39 Rules that will keep your customers coming back for more. As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up.  


Thursday October 24, 2013 1:15pm - 2:15pm
MW-Salon A
  • CPE Eligible No
  • Level All

Attendees (25)