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Thursday, October 24 • 8:00am - 9:00am
User Adoption: Training Best Practices

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Are you a CRM Owner, Administrator or IT Professional? Although everyone should be accountable to learning their Dynamics CRM system, much of that responsibility falls onto you. Let's dive into best practices in training users, so they in turn will adopt CRM.

avatar for Celia Gust (Carver County)

Celia Gust (Carver County)

Project Manager/Business Analyst, Carver County
As a County employee I am passionate about helping our departments deliver the best services to the citizens of Carver County in the most cost effective way. I believe that Dynamics XRM is a great way to do that.
avatar for Gretchen Opferkew

Gretchen Opferkew

Director of Education, CRM MVP, MCT, PowerObjects
Exchanging knowledge on Microsoft Dynamics CRM implementation best practices, techniques for design and architecture, and user adoption strategies.

Thursday October 24, 2013 8:00am - 9:00am
MW-Salon B
  • CPE Eligible No
  • Level All