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Tuesday, October 22 • 4:15pm - 5:15pm
Microsoft Dynamics CRMUG Conduit: Case Management Enhancements - Entitlements and SLAs

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Evaluate and provide feedback on case management enhancements, including entitlements and service level agreements (SLAs) for customer care. NOTE: Microsoft Conduits with CRMUG are your opportunity to provide feedback directly to the Microsoft Dynamics CRM Product Team.  Meet with the Microsoft Dynamics CRM Product Team members (User Experience Research and Program Management) for an incredible opportunity to influence the future of the product.  Due to the sensitive nature of this opportunity, you will be required to sign a standard Microsoft Non-Disclosure Agreement (NDA) prior to the beginning of each of these sessions.  These sessions are limited to 20 people per session.  

Tuesday October 22, 2013 4:15pm - 5:15pm
  • CPE Eligible No
  • Intended Audience Support/Customer Care Professionals and Business Decision Makers
  • Level All

Attendees (15)