William (Bill) Owens, MBA, PMP is the CRM Practice Manager at Affiliated. Bill has over 8 years of experience with Dynamics CRM and has personally lead over 50 implementations from version 1.2 to 2011. He is a regular contributor to Affiliated’s CRM blog at http://blog.aresgrp.com/crm and is well known in the CRM industry as an expert in and leading advocate for Dynamics CRM.